Refund Policy

Refund Policy Last Updated: September 2026 OrbitGSM provides digital GSM and service-processing products. Refund eligibility depends on the status and conditions of the specific service ordered. 1. Wallet Deposits Approved wallet deposits normally become account balance and are intended for purchasing services on OrbitGSM. A wallet deposit should not be considered automatically refundable to the original payment method. Any exceptional withdrawal or reversal request may require manual review. 2. Service Orders A refund may be available when: - A provider rejects or cancels an order and confirms that the service cost has been returned. - The selected service explicitly supports refunds. - OrbitGSM confirms that the order was not successfully processed and a refund is appropriate. 3. Orders Already Processing Once an order has been submitted to a provider and entered processing, cancellation or refund may not be possible. Many GSM and IMEI services are digital and provider-controlled after submission. 4. Completed Orders Orders marked completed or successfully delivered are generally not refundable unless OrbitGSM or the relevant provider confirms a valid service failure. 5. Incorrect Information Refunds may be refused when an order fails because the user submitted incorrect information, including an incorrect IMEI, serial number, username, model, carrier, country, tool account or other required field. 6. Unsupported Devices or Conditions Users must review service requirements before ordering. A refund is not guaranteed when a service fails because the device or account does not meet the stated requirements. 7. Provider Refund Confirmation Where an order depends on an external provider, OrbitGSM may wait for provider confirmation before crediting a refund to the user's wallet. 8. Refund Method Approved service refunds are normally credited back to the user's OrbitGSM wallet unless another method is specifically approved by OrbitGSM. 9. Duplicate Orders Users should avoid submitting duplicate orders. A duplicate order that has already been accepted or processed by a provider may not qualify for a refund. 10. Disputes If you believe an order should be refunded, open a support ticket and provide the relevant order information. OrbitGSM may review the provider response, order history and submitted information before making a decision. 11. Fraudulent Claims False refund claims, forged payment evidence, chargeback abuse or deliberate misuse of the refund process may result in account restrictions. 12. Policy Updates OrbitGSM may update this Refund Policy when provider rules, payment methods or platform procedures change. 13. Contact For refund assistance, use the support ticket system available in your account or the OrbitGSM Contact page.